Our Hotel is supervised by an expert consultant in the field to detect and adopt anti Covid-19 measures.
Guidelines are applied as per World Health Organization (WHO) instructions following regional and national health authorities directives. We are constantly working to welcome you safely, organizing a sanitizing and disinfection system by supplying all the environments with the required equipment. Your safe holiday is one of our priorities. As health comes first, all our team does the serological test at the beginning of each season.
At the entrance of the hotel you find a latest generation Thermoscanner; this system is automatic and measures the body temperature of each person at each entrance.
We are adopting the operational Vademecum according to TRENTINO’s SECURE CLEAN protocol, to make the hotel more secure.
We had to introduce some prevention rules to ensure compliance with the hygiene and safety protocols. Our team carried out the HACCP refresher course and the training course on anti Covid-19 operating regulations.
Here below are listed some infos for your knowledge:
Disinfection and sanitization
All surfaces and contact points are sanitized and disinfected several times a day under the supervision of our Covid-19 referent;
We have upgraded the sanitation system of all common areas and rooms by using two systems: silver-ion-based atomizer and ozone system. These allow to clean deeply all fabrics (curtains, blankets, bedspreads, etc.) drawers, wardrobes, surfaces and objects using natural products and compounds to guarantee a completely ecological cleaning method leaving no chemical residues.
In sensitive areas you will find automatic dispensers with hand sanitizer; if you need mask and gloves contact the reception.
Swimming pool and Wellness Center
Opening hours have been extended to allow a safe access; entering the area requires advance booking. The shift duration is maximum 50 minutes per day. We disinfect and sanitize the center after each shift using the silver-ion-based atomizer.
Available every day upon reservation. Our beautician will be happy to welcome you with all the necessary equipment.
Mini-club service (4-12 years)
Children must be accompanied by a family member and entrusted to the assistant; kids over six years will have to enter wearing the mask accompanied by a family member; all kids have to sanitize their hands before entering the game room.
In the restaurant we kindly request to wear the mask when moving around and not sitting at the table. Please sanitize your hands before entering the restaurant;
Guests have to wear the disposable gloves to take food at the self service buffet. You can scan the QR CODE to see the menu of the day, the wine list and the dessert menu;
Tables are placed at one meter distance and the same table is assigned for the entire stay. The Management might need to organise two shifts for dinner in order to avoid gatherings.
The staff in charge follows a scrupulous check-list prepared by the Covid-19 referent using specific products and equipment sanitizers, certified disinfectants (PMC), clothing and PPE devices. Linen follow a washing cycle with certified products. To ensure proper sanitation we clean objects, furnishings and all fabrics with silver-ion-based atomizer and ozone system. These systems allow to clean deeply all fabrics (curtains, blankets, bedspreads, etc.) drawers, wardrobes, surfaces and objects. Both systems use natural products and compounds for ecological cleaning leaving no chemical residues. To eliminate the risk of contamination from one room to the other we use microfibre and a kit of cloths for each room (blue for furnishings and glass, fuchsia for sanitary ware and toilet, green for sanitization) and disposable fringe for the floor. We have eliminated some furnishing elements such as rugs, paper material, brochures and drinks from the mini bar; these can be requested and arranged by contacting the reception. At your arrival you will find the SECURE CLEAN sign certifying the check-list control by our Covid-19 referent proving that your room has been sanitized according to the regulations.
Products and equipment used
All areas, environments, surfaces and objects are sanitized with certified products:
Disinfectant-Sanitizer MULTI ACTIV® and SANIMED® MEDICAL SURGICAL DEVICE Registration by the Health Ministry n. 20058.
Disinfectant-Sanitizer SANI-ACTIVE® MEDICAL SURGICAL DEVICE Registration by the Health Ministry n. 20058.
Disinfectant COOPERBACTER® AEROSOL is an aerosol with 96% * alcohol composition.
Disinfectant LYSOFORM PROFESSIONAL Registration by the Health Ministry n. 20058 Regulation 648/2004 EC on detergents.
ERSA medical device 1st class atomizer non-toxic, based on electrically-generated-silver-ions and stabilized in citric acid, to disinfect and sanitize.
AIRFARM OFD-1500 OZONE generator The OxyFarm ozone generator is designed for water and air treatment to improve air quality, killing bacteria and viruses, stopping the growth of mold and removing bad smells. This model uses the latest in quartz and stainless steel tube technology and it is employed in industries for sterilization and disinfection.
Strada De Moene nr. 67 38035 Moena (TN - IT)
Tel. +39 0462 573194 - Fax +39 0462 574412
firstname.lastname@example.org PI: IT01615080221