Frequently asked questions

RESERVATIONS

Direct booking at the hotel?
You will find the best prices because with booking online or other agencies you will not see the special offers or promotions. You will receive more information as you can ask anything about the hotel at our booking-team and they will pick the best solution for you; if you have questions about the area or you need any other information they will take care of it in the best way.

Ask for an offer:
you can send the application form: your request is not binding or directly by an email: info@hotelallealpi.it.
As soon as possible we will send you a detailed offer. Reservations are binding as soon as a deposit has been paid as will be indicated in the offer or during the telephone call.

Images of the Rooms/Suites:
The images of the various rooms are only as an indication, not binding. In the same category of rooms, positions, sizes e interior design can be different.

Prices:
the prices in our price list are per person VAT included but exclusive tourist taxes.

Starting from 1st November 2015 province Trentino introduced the tourist tax. This tax is per person and per night, must be collected by the accommodations, the amount of € 1,30 for the first 10 days of your stay, after that there is no tax required. Children till the age of 14 exempt of taxation.

The tax must be paid at the moment at the end of the stay and will be on the bill/receipt of the accommodation with it’s own description.

Services included:

the services as described under the section Services included

Time table

Meals:
breakfast: from 07.15 till 10.00  with a buffet from sweet to hearty; later you can enjoy a smaller breakfast till 11.30 a.m;
dinner: from 19.15 till 21.00 with buffet of raw and cooked vegetables of the season and menu à la carte with 5 options for a first and second course;
afternoon snack: from 16.00 till 17.30.
Half board consists of: breakfast and dinner.

Allergy or intolerance (we are membres of AIC): our cuisine offers also diets but we ask you only to communicate this at the moment of your reservation.

For our small guests:
we offer a specific menu with simple and delicate dishes suitable for our small guests and our restaurant at Hotel Alle Alpi in Moena opens also at 19.15 for dinner. On demand we offer baby meals when the restaurant is closed; it is also possible to have room service.

Check-In:
the rooms are available from 13.00 p.m. and on request, if possible, also earlier.

Check-Out:
to clean and prepare the rooms for our next guests we ask you kindly to leave the room within 10.30 a.m. You could ask for a ‘late Check-Out’ but this can only be confirmed one day before departure.

Wellness and Swimming pool:
you can have direct access from your room, where you find the wellness set at your arrival, to our wellness center.  The wellness area is only accessible for 13 years and older but the swimming pool is for all ages (there is also a wellness set for the children). Swimwear is obliged for everyone.

Reservation Beauty Center: 
in case you would like to use our Beauty Center services we ask you kindly to make a reservation (day – time) at least 7 days before arrival so we can guarantee availability and service.

In case of cancellation or changes of the reservation:
in case of a cancellation the confirmation deposit will be paid back or remitted for a future stay at our hotel but only in case we can offer the room(s) to another client(s) for the same period. Otherwise there will be no refund of the deposit.
Any changes on the date of arrival or departure, as number of persons, which result in a difference of the booked reservation the Hotel has the right to charge the difference.
In case of a later arrival or earlier departure the booked amount of days will be billed. There will be no refund for the not used services, as for example not used meals.
By the payment of the deposit the general conditions and the conditions of cancellation are clear and legally completely accepted.

 Reservation and payment:
at the moment of a reservation we ask a confirmation deposit and this can be paid in several ways:
1. post check to: Hotel Alle Alpi, Strada de Moene nr. 67 – 38035 Moena TN (please send a copy by);
2. bank transfer to Cassa Rurale Dolomiti di Fassa, Primiero e Belluno (in Moena): Cod  iban: IT22G 08140 35050 000000027247, note name of reservation or number of the offer;
3. creditcard (no American Express and Diners Club) and PyPal (only pre-payment, no balance)

Payment (at departure):
payments can be made cash, creditcard  (no American Expres,  Diners Club and PayPal)

Luggage transport:
in case you travel by plane, bus, train or you would not carry to much luggage, you can send it on forehand and you will find it in your room at your arrival.

Animals:
we do not allow animals. But we can offer a nice room with balcony at our VILLA URSULA, only 100mt from the Hotel. We do not ask for a supplement, only a notice at your reservation. The animals are not allowed in the Hotel areas/garden.