FAQ – Frequently asked questions

Reservations

Why book the hotel directly?
You will find the best rates; by booking online you often cannot benefit from special offers or promotions. Moreover our booking team is ready to give you additional information and find the best solution to accommodate you; you can ask all questions about the area and about how to reach us and doing so you can plan your best trip.   

Ask for an offer:
send us your request by filling in the application form your request is not binding or send us an email directly to info@hotelallealpi.it.
We will send you an offer as soon as possibile. Reservations are binding only after the payment of the requested deposit as indicated in the offer. 

Rooms and Suites Photos:
The photos of the different rooms are indicative and rooms may differ from the picture shown. Same room category can be different as per positions, size and interior design.

Prices and Tourist Tax: 
The hotel given prices are per person VAT included. The Tourist tax is not included; the tax is euro 1,80 per person per night for a maximum of 10 nights stay, it must be paid before the check-out and it will appear on the invoice. Children under 14 are free of tax charge.

Services included:
Please see section Services inclusive

Daily Meals Time table

Meals:
Breakfast from 07:15 to 10:00 am – rich buffet sweet and salty; then enjoy a smaller breakfast until 11:30am
Dinner from 07:15 to 09:00 pm – vegetables and appetizers buffet and menu à la carte with 5 different meals option
Afternoon snack from 04:00 to 05:30 pm at the Bar
Half board includes breakfast, afternoon snack and dinner.

Allergy, intolerance, celiac disease (we are membres of AIC): our cuisine is prepared to offer dietary meals. We kindly ask you to inform us about this need upon your reservation.

For our small guests:
We offer a special menu with simple and delicate dishes to our small guests and our restaurant at Hotel Alle Alpi in Moena is open from 07:15 pm for dinner. We provide baby meals on request when the restaurant is closed; room service is also available.

Check-In:
Rooms are available from 2,30/3,00 pm due to the new sanitizing procedures but on request and if possible even earlier.

Check-Out:
To respect sanitizing procedures we kindly ask you to vacate your room within 10:30 am. if you require a ‘late Check-Out’ please inform us in advance and in case of availability we will inform you one day before departure.

Wellness and Swimming pool:
You have direct access from your room wearing the wellness set at your disposal. The wellness area is accessible starting from 14 years; the use of the swimming pool is for all ages, wellness set for children is also provided. Swimwear is compulsory in this area.

Beauty Center Reservation: 
For our Beauty Center treatments please make your reservation in adavance in order to guarantee availability and service.

Cancellation or reservation change:
The reservation can be cancelled without penalty within 14 days from the date of the beginning of the stay. After this date we will withhold the deposit paid. In case of cancellations due to extraordinary events such as “Covid-19” (reference DL nr. 9 of 2.03.2020 and subsequent DL nr. 18 of 17.03.2020), the deposit will be set aside as a voucher valid for a future stay of equal duration and number of people to be carried out within one year. In case of late arrival and/or early departure we will charge all the days booked. Unused services and meals not consumed are not refundable. With the payment of the deposit the general booking conditions and the cancellation policy are considered understood and legally accepted in full.

Reservation and payment:
For your reservation we ask for the deposit payable as follows:  
1. post check addressed to Hotel Alle Alpi, Strada de Moene nr. 67 – 38035 Moena TN (please send copy);
2. bank transfer to Cassa Rurale Dolomiti di Fassa Primiero e Belluno (in Moena): IBAN IT22G 08140 35050 000000027247 – SWIFT/BIC CCRTIT2T38A (please write name & surname or offer number);
3. credit card (no Diners Club accepted).

Payment (upon departure):
Payments can be done in cash or credit card (no Diners Club and PayPal).

Luggage transport:
If you travel by plane, bus or train or if you want to travel lighter you can send your luggage in advance and you will find it in your room upon arrival.

Animals:
Animals are not allowed in the hotel nor in the garden. We can offer a nice room with balcony at our B&B VILLA URSULA 100 mt from the hotel. Animals are free of charge but we need to be informed that they come along with you upon reservation.